Halden Freight: nine in ten, without a handoff

The shape of the problem

Halden Freight moves pallets across northern Europe and fields roughly forty thousand delivery exceptions a month: late trucks, wrong addresses, missing paperwork, damaged goods. Each one used to pass through at least two people before anything changed in the system of record.

Vesper now owns the exception from first contact to closure. It reads the manifest, checks the carrier feed, proposes a reschedule or a claim, and executes once the customer confirms. Humans see only the cases that fail a policy check or fall below the confidence threshold the operations team set.

Six months in

Ninety-one percent of exceptions now close without a handoff. Median time to resolution fell from a day and a half to just over three minutes. Perhaps more telling, the operations team shrank its night rota from six people to two, and those two describe the work as reviewing decisions rather than making them.